FAQ

If you cannot find your answer, WhatsApp, email or call us. We are happy to help you!

Place your products in your digital shopping cart via the orange button. If you place the order with your Life-Maxx account, this will go even faster because we already know you.

Netherlands
€ 3.95 Letterbox package with track and trace
€ 5.95 Package with track and trace
FREE for orders above € 75,-

Belgium
€ 7.95 Package with track and trace
FREE for orders above € 150,-

Other European countries
€ 19.95 Package with track and trace
FREE for orders above € 350,-

No other costs such as administration and handling costs are charged.

You can see this on the product page, above the orange button. Here you will always find the most current stock status of the product.

Contact us for a tailor-made offer. WhatsApp, Mail or Call us.

Life-Maxx always invoices with 21% Dutch VAT. As soon as your company is subject to VAT, you can reclaim this VAT via your VAT return. If you have a company from outside the Netherlands with a valid VAT number, please enter this at checkout. In that case, no VAT will be charged.

Payments can be made safely and quickly through various methods. You can make your payment in the Life-Maxx webshop in the following ways:

iDEAL
Bank transfer
in3 (in 3 installments with iDEAL, 0% interest, How does it work?)
Creditcard
Paypal (+3% price surcharge)
KBC/CBC
Belfius Direct Net
SOFORT banking
Apple pay

Life-Maxx uses a secure internet environment. Your transaction data is sent encrypted via an SSL connection. You can recognise a secure SSL connection by the closed lock in your browser.

Would you rather not pay for your purchase in one go? Then use in3: the only spread payment method with 0% interest and no BKR registration. You pay the purchase amount in three installments at no extra cost. This way you can buy your favourite product within your budget.  The minimum order amount is € 300 and the maximum order amount is € 3,000. 

Before payment, in3 performs a super-fast data check. In the unlikely event that your request for payment is not authorised, you can contact in3 or  choose another payment method. Would you like more information about in3? Then visit: www.payin3.nl.

How does it work?

If you choose in3 you pay the full amount in three equal parts within 60 days. On the day of your order you pay the first part via iDeal and your purchase will be shipped. 30 days later you pay the second part and again 30 days later the third part. This way you don’t have to make a large expense in one go. You will receive an email as soon as you have to make a new payment. How easy!

Choose & check: Choose in3 at checkout, the system will do a super fast data check.

1st payment & shipping: You immediately make your first payment and the order is shipped.

2nd & 3rd payment: Within 30 days you make the second payment and within 60 days you make the third payment.

Yes, you can pay in cash at our location in Enschede. Place your order via our website and choose ‘Bank transfer’ or come by to place your order. Make an appointment for this, so that we have time for you. We are a wholesaler and not a store.

As soon as we have shipped your order, we always send the invoice by e-mail as an attachment to your shipping confirmation. You can also download your invoices in your order overview in My Account.

Have you chosen to pay by bank transfer? Then you can transfer to our account number: NL95 INGB 0673 6959 99. Always state your order number as reference when paying.

Products in stock are shipped directly with PostNL. Delivery time: 1-2 working days. The delivery time of the products that need to be ordered is between 3-7 working days. The custom made products vary between 1 and 3 weeks. Shipments outside the Netherlands can take 1-2 days longer.

In My Account you can easily see where your package is. Here you will also find a link to your Track & Trace. You can also find the Track & Trace code in your shipping confirmation email.

The delivery company will deliver your package to the neighbours. If that does not work, the delivery company will take your package to a PostNL collection point in your area. Do you know in advance that you will not be there? Then you can often choose a different time via PostNL.nl before the first delivery attempt.

We are sorry that your order has been delayed. In the event of a delay, there is an 80% chance that you will still receive your package the next day. In My Account you can easily view the status of your order. Here you will also find your Track & Trace.
Have you not received it after 5 days? Then please contact our customer service. We are happy to help you with a solution.
We’re sorry to hear that you still haven’t received your order. You can do a few things yourself:
  • Wait for the delivery person to come by. Unfortunately, we often notice that delivery drivers have already marked it as delivered and that it will only actually be delivered the next day(s).
  • Check whether your Track & Trace shows where your package has been delivered. If you are not at home, the PostNL deliverer will deliver to your neighbours or to a PostNL point.
  • Ask your neighbours if your package has been delivered there.
Have you tried all of these and still haven’t received a package? Then please contact our customer service. We are happy to look for a solution together.

A trial period of a maximum of 14 days applies to all products. Within these 14 days you can return your ordered products without reason, in unopened, unused and undamaged packaging. After receipt of your returned order in correct condition (unused and undamaged) we will refund your payment. Costs and risks of return shipments are for your account.

Note!
Custom made products are made specially for you / cut to size specially for you and therefore returns are not possible.

Start a return

RETURN

We are sorry you would like to return the product.

In order to proceed with the refund we will need to collect some information from you, please be the most accurate possible as this will have a direct influence on the speed of the refund process.

As soon as the form is filled we will inform you on how to proceed.






    You will understand that you cannot return the following items:
    • Products made especially for you (e.g. bed canopy, curtain)
    • Products specially cut for you (e.g. fabrics)
    • Products specially ordered for you (e.g. blouse, hoodie)
    • Hygiene products (e.g. sleeping bag)

    Life-Maxx stands for sustainability and wants to minimise the number of transport movements. We therefore trust that our customers think carefully before purchasing a product. Of course you have the right to return, the costs and risk of return are for your account.

    Return processing can take up to 7 days. When your return has been processed, the purchase amount will be refunded as soon as possible to the original payment method, but no later than 7 days after processing your return. You can expect the amount back to your bank account or PayPal account within 5 working days .

    All goods that have been prepaid can be returned to us within 14 days. This is possible if the articles are unworn and unused. The packaging must also be undamaged, in its original condition and provided with the original labels.

    Trying on articles is of course allowed. Tags and labels may only be removed if this prevents the fitting and assessment of the article. If you want to return the item, make sure you do not make the item dirty and return it to us in its original condition and undamaged factory packaging.

    So feel free to view the product as you would in the store. Example: Take a pan out of the box and look at it from all sides, but don’t cook with it.

    The standard manufacturer’s warranty applies to all products in our range.

    Defects not covered by warranty:

    – Normal wear and tear on clothing.
    – Defects caused by incorrect or intensive use.
    – Excessive perspiration.
    – Giving off and discolouration of clothing.
    – Pilling clothing.
    – Defects caused by washing or drying.
    – Defects caused by external influences, for example rubbing, sharp objects or chemicals.
    – Water and windproof defects in clothing, unless stated otherwise in the product description in our webshop.
    – Items that cause physical discomfort due to the model, such as sweating or blisters.